Privacy Policy

Last updated: July 30, 2025

This privacy notice for Trades Connect Geelong ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.tradesconnectgeelong.com.au, or any website of ours that links to this privacy notice.
Engage with us in other related ways, including any sales, marketing, or events.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We may collect limited data from public databases, marketing partners, and other outside sources to enhance our services.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with the law.
In what situations and with which parties do we share personal information? We may share your information with our vetted network of tradespeople to provide you with quotes and services. We may also share information in other specific situations as detailed below.
How do we keep your information safe? We have organizational and technical processes in place to protect your personal information. However, no electronic transmission over the internet can be guaranteed to be 100% secure.
What are your rights? Depending on your geographical location, applicable privacy law may grant you certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by contacting us. We will act upon any request in accordance with applicable data protection laws.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you provide to us to facilitate a connection with a local tradesperson.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining a quote or information about our Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions. It may include: Names, phone numbers, email addresses, physical addresses or suburbs, and descriptions of the job or service you require. All personal information you provide must be true, complete, and accurate.
Information collected from other sources. To enhance our ability to provide relevant marketing and offers, we may obtain limited information about you from other sources, such as public databases, joint marketing partners, affiliate programs, and data providers.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide and improve our Services, communicate with you, for security, and to comply with the law.

We process your personal information for a variety of reasons, including:

To deliver and facilitate the delivery of services. We process your information to connect you with a relevant, vetted tradesperson from our network to provide you with the requested quote or service.
To send administrative information. We may process your information to send you details about your service request, changes to our terms, or other similar information.
To request feedback. We may process your information to request feedback and to contact you about your use of our Services.
To protect our Services. We process information as part of our efforts to keep our Services safe and secure, including fraud monitoring.
To evaluate and improve our Services. We may process your information to identify usage trends and evaluate the effectiveness of our platform.
To comply with our legal obligations. We may process your information to comply with legal obligations, respond to legal requests, and defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share your information with the third-party tradespeople in our network to fulfill your service request.

We may need to share your personal information in the following situations:

Business Partners. We will share your information (such as your name, contact details, and job description) with our vetted business partners (the tradies in our network) so they can contact you to provide a quote and/or perform the requested service.
Business Transfers. We may share your information in connection with any merger, sale of company assets, financing, or acquisition of our business.
Affiliates. We may share your information with our affiliates, who will be required to honor this privacy notice.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. These technologies help us maintain the security of our Services, prevent crashes, save your preferences, and assist with basic site functions. We may also permit third parties to use tracking technologies for analytics and advertising purposes.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this notice, unless a longer retention period is required by law (such as tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet can be guaranteed to be 100% secure. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

By using the Services, you represent that you are at least 18. If we learn that personal information from users less than 18 has been collected, we will take reasonable measures to promptly delete such data from our records.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or request the deletion of your data at any time.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us. To review, change, or terminate your account, please contact us using the information provided below.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers include a Do-Not-Track ("DNT") feature. As no uniform technology standard for recognizing and implementing DNT signals has been finalized, we do not currently respond to DNT browser signals.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this privacy notice frequently.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at [email protected] or contact us by post at:

Trades Connect Geelong [1/31 Corangamite Drive, Corio Victoria 3214, Australia]

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us at [email protected].